Privacy Policy

2) Information we collect

• Account & contact details: name, email, phone, login details, preferences, support messages.
• Age-gating signals: date of birth or age confirmation, and related eligibility checks where required.
• Device & usage data: IP address, device identifiers, browser type, pages viewed, timestamps, referral URLs, approximate location (from IP), and cookie/analytics identifiers.
• Transaction data (if applicable): order details and billing/shipping information. We do not intentionally store full card details if payments are handled by a payment provider.

3) How we use your information

• Provide and administer the site and any accounts you create.
• Verify eligibility/age where relevant and enforce our terms.
• Respond to enquiries and provide customer support.
• Improve performance, security, and user experience (including analytics).
• Send service messages and, where permitted, marketing communications (you can opt out).
• Detect, prevent, and investigate fraud, misuse, and security incidents.
• Comply with legal obligations and respond to lawful requests.

4) Legal basis / authority to collect (Canada)

We collect and use personal information only where permitted under the PIPEDA, including where it is necessary to provide our services (e.g., account setup), for our legitimate operational purposes (e.g., security and site analytics), to comply with law, or with your consent (e.g., optional cookies/marketing where required).

5) Cookies & analytics

We may use cookies and similar technologies for essential functions, remembering preferences, measuring site usage, and improving our services. You can control cookies via your browser settings; disabling some cookies may affect site functionality.

6) Sharing your information

We may share personal information with trusted service providers who support our operations (e.g., hosting, analytics, email, customer support, payment processing) under appropriate contractual and security controls. We may also disclose information where required by law, to protect rights and safety, or as part of a business transaction (e.g., restructuring), subject to applicable privacy requirements.

7) International transfers

Some service providers may process information outside Canada. Where we do so, we take reasonable steps to ensure your information receives protections comparable to those required by the PIPEDA (for example, via contractual safeguards and due diligence).

8) Retention

We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law. Account information is generally retained while your account is active and for a reasonable period after closure; operational logs and analytics are retained for limited periods consistent with security and performance needs.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure.

10) Your rights (Canada PIPEDA)

• Request access to personal information we hold about you.
• Request correction of your personal information (and, if we do not make a correction, request that a statement be attached).
• Make a complaint to us, and if unresolved, to the Office of the Privacy Commissioner (OPC) in Canada.

To make a request, contact us using the details below. We may need to verify your identity before responding.

11) Children

Our services are not intended for children where age restrictions apply. If you believe a child has provided personal information to us without appropriate authority, contact us and we will take reasonable steps to address it.