Age Verification Policy (19+)

This policy explains how MapleReelsGaming Inc. helps prevent underage access. Our services are intended for people who are at least 19 years old (the legal gambling age in Canada). We do not knowingly allow anyone under 19 to register, deposit, or use our services.

1) Age-gating and eligibility

• Users must confirm they are 19+ during account creation and when accessing age-restricted areas.
• We may block access from users who indicate they are under 19 or where age cannot be confirmed.
• Use of the site by minors is prohibited.

2) How we verify age

We may verify age before allowing withdrawals, at registration, before deposits, or at any time if we have a concern about age or identity.

• Document checks: we may request a clear photo/scan of a government-issued ID (e.g., Canada driver licence, passport, or an approved age card) and, where needed, proof of address.
• Electronic checks: we may use third-party verification tools and data sources to confirm age and identity.
• Ongoing monitoring: we may re-verify information if details change, activity appears unusual, or required by law or our risk controls.

3) No targeting of minors

• Our marketing and content are intended for adults and must not be designed to appeal primarily to minors.
• We do not knowingly collect personal information from children or minors for gambling-related services.
• If we learn a user is under 19, we act promptly as described below.

4) If we suspect an account is underage

• We may restrict or suspend the account while we request and review age verification.
• If the user is confirmed to be under 19, we will close the account and prevent further access.
• We will handle any remaining account balance in line with our Terms, our risk controls, and applicable Canada law (including returning funds where appropriate after review).
• We may retain records as required for legal, audit, and fraud-prevention purposes.

5) How to report underage use

If you believe someone under 19 is using MapleReelsGaming.com, contact us as soon as possible with any relevant details.